REFUND POLICY

Effective Date: July 2026

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At The Vanity Room, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return policy below.

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Return Eligibility

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Return requests must be made within 14 days of receiving your order.

To qualify for a return, items must:

·        Be unused and unopened.

·        Be in their original packaging.

·        Be in resalable condition.

·        Include proof of purchase.

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Non-Returnable Items

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For hygiene and safety reasons, we cannot accept returns on:

·        Opened or used beauty products.

·        Cosmetics that have been opened or tested.

·        Personal care items.

·        Gift cards.

·        Clearance or final sale items.

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Damaged or Incorrect Orders

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Please inspect your order immediately upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery and include photos of the product and packaging. We will review your request and arrange a replacement or refund if appropriate.

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Refund Processing

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Once your return has been received and inspected, we will notify you of the approval status.

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Approved refunds will be issued to your original payment method. Depending on your financial institution, refunds may take 5 to 10 business days to appear.

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Return Shipping

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Customers are responsible for return shipping costs unless the return is the result of our error or the product arrived damaged or defective.

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Exchanges

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We currently replace items only if they arrive damaged, defective, or incorrect.

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Contact Us

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If you have any questions regarding returns or refunds, please contact our customer support team before sending any items back. We're always happy to help.